Robin Hood Factory (30 x 30in)

1. Eligibility for Exchanges

• Our exchange policy lasts 5 business days from the date of purchase. If more than 5 business days have passed since your purchase, we regret that we cannot offer an exhange.

To be eligible for an exchange, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• Please ensure that the artwork is undamaged and free from any alterations.
• An exchange must be initiated within 5 business days for another painting of equal value.

• You must package the painting in exactly the same fashion as it was when it arrived to you (you may reuse the packaging). Return shipping fees, like all shipping charges, are the customer’s responsibility.

• Once the painting has arrived, and is evaluated to be in perfect condition, your exchange can be processed for a new piece of equal value.

2. Conditions for Return

          Damaged Paintings

• If the artwork is damaged in any way during shipping, please contact us immediately, and include clear photos of the damage. You will be refunded the full purchase price of the artwork.

          Commissioned Pieces

• If your piece was a custom commission, there are no refunds or exchanges. All sales of commissions are final.

3. Shipping Costs

• We will cover all shipping and handling costs for valid returns of art that, in our sole discretion, are damaged upon delivery to you.

4. Special Considerations

• Partial refunds without a return: In certain cases (e.g., minor damage to a small and inexpensive piece), we may offer a partial or full refund without requiring the collector to return the artwork. This decision will be made on a case-by-case basis.

Shipping FAQs

• All original art is shipped within 7 days of ordering.
• Shipping and handling pricing varies depending on the size of the Artwork piece.
• Orders are shipped on business days only (Monday-­­Friday). We are not responsible for refunding the cost of shipping due to postal service delays.

Saskatoon and area delivery

If we are able to delivery it locally we won’t charge a fee for up to 10 miles. Every mile after that is $5/mile.

 

Global Shipping

Because we ship worldwide, we use a variety of carries including, but not limited to: USPS, FedEx, YunExpress, Wish Post, Royal Mail, Australia Post, Yanwen, etc.

Please make an inquiry to our email hello@wendy-sharpe.com to see if we ship to your location. Shipping and handling times will vary by location.

Please allow 10­ to 25 days for your international package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.

Address Changes

If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible. This includes out­­-of-date addresses on PayPal accounts.

If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.